Last updated: 18-01-2026

1. Introduction

We respect your privacy and are committed to protecting the personal information of our users, tenants, contractors, and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, including SMS and automated communication services.

2. Information We Collect

We may collect the following types of information:

  • Personal Information
    • Name
    • Phone number
    • Email address
    • Property address or unit number
  • Communication Data
    • SMS messages sent or received through our system
    • Call metadata (time, date, duration)
  • Operational Data
    • Tenant status (active/inactive)
    • Move-in and move-out dates
    • Maintenance or service-related messages

We do not sell personal information to third parties.

3. How We Use Information

We use collected information to:

  • Send rent reminders, notices, and updates
  • Coordinate maintenance and cleaning services
  • Track tenant move-ins and move-outs
  • Improve operational efficiency and recordkeeping
  • Comply with legal and regulatory requirements

4. Data Sharing and Third-Party Services

To provide our services, we may share limited data with trusted third-party service providers, including:

  • Twilio Inc. – used for SMS messaging, voice calls, and communication delivery

These providers process data only on our behalf and are contractually required to protect your information and use it solely to perform their services.

Twilio may process phone numbers and message content strictly for message delivery and system reliability.

We do not sell, rent, trade, or share end-user personal information with third parties or affiliates for marketing or promotional purposes.

We may share limited end-user information only with subcontractors or outsourced service providers (such as communication and messaging providers) solely for the purpose of delivering the services requested by the end-user. These service providers are contractually obligated to use the information only to perform services on our behalf and to protect the confidentiality and security of the data.

End-user information, including phone numbers and opt-in consent data, is never shared for advertising, lead generation, or promotional campaigns.

5. SMS & Communication Consent

By providing your phone number, you consent to receive SMS messages related to:

  • Rent reminders
  • Property updates
  • Maintenance coordination
  • Administrative notifications

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message.

6. Data Retention

We retain personal information only for as long as necessary to fulfill operational, legal, or contractual obligations. Data is securely deleted or anonymized when no longer required.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your personal data
  • Request correction or deletion
  • Withdraw consent for communications

Requests can be made by contacting us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last updated” date.

10. Contact Information

If you have questions or concerns about this Privacy Policy, please contact:

2748118 Alberta Inc
Email: admin@grandeprairieplatiunmrentals.com
Phone: 5878021004